This website is operated by Maison des Drapeaux. Throughout the site, the terms “we”, “us” and “our” refer to Maison des Drapeaux .

Maison des Drapeaux offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting this site and/or purchasing one of our products, you engage in our “Service” and agree to be bound by the following terms (“General Conditions of Sale”, “General Conditions of Sale and Use” , “Terms”), including those additional terms, conditions, and policies referenced herein and/or accessible by hyperlink. These General Conditions of Sale and Use apply to all users of this site, including but not limited to users who browse the site, who are sellers, customers, merchants, and/or content contributors.

Please read these General Conditions of Sale and Use carefully before accessing or using our website. By accessing or using any part of this site, you agree to be bound by these General Conditions of Sale and Use. If you do not agree to all the terms and conditions of this agreement, then you must not access the website or use any services offered here. If these General Conditions of Sale and Use are considered an offer, acceptance is expressly limited to these General Conditions of Sale and Use.

All new features and all new tools that will be added subsequently to this store will also be subject to these General Conditions of Sale and Use. You can consult the most recent version of the General Conditions of Sale and Use at any time on this page. We reserve the right to update, change or replace any part of these General Conditions of Sale and Use by publishing updates and/or modifications on our website. It is your responsibility to check this page periodically to see if any changes have been made. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.



1.1 These General Conditions of Sale (“the General Conditions of Sale”) determine the rights and obligations of the parties in the context of the online sale of Products offered by the company operating this website (“the Company”).

1.2 Any Order placed on the website assumes prior and unrestricted acceptance of these General Conditions of Sale, which are subject to French law. These General Terms and Conditions therefore form an integral part of the Contract between the Customer and the Company. They are fully enforceable against the Customer who declares having read them and accepted them, without restriction or reservation, before placing the Order.

1.3 These General Terms and Conditions apply to any Order placed by an adult natural person acting as a consumer. The Customer therefore certifies that he is a natural person over 18 years of age, acting for purposes which do not fall within the scope of his commercial, industrial, artisanal, liberal or agricultural activity. He acknowledges having the full capacity to commit when he places an Order and undertakes to provide truthful information regarding his identity.

1.4 EXCLUSION: Persons acting in a professional capacity, that is to say natural or legal persons, public or private, who act for purposes falling within the scope of their commercial, industrial, artisanal activity; liberal or agricultural, including if they act in the name or on behalf of another professional. Professionals who wish to place an Order with the Company are invited to contact us directly.

1.5 The General Terms and Conditions applicable to each Order are those in force on the date of payment or the first payment in the event of multiple payments) of the order. The Company reserves the right to modify them at any time, by publishing a notice. new version on its website. These General Terms and Conditions can be consulted on the Company’s website:


2.1 Product specifications

The essential characteristics of the goods and their respective prices are made available to the Customer on the Company's websites, as well as, where applicable, information on the use of the product. Although the Company takes reasonable care to ensure that specifications are accurate, such specifications, subject to certain exceptions, such as pricing information, are given by the Company's suppliers. Consequently, the Company declines all responsibility for any errors that may be contained in the Specifications. The Specifications are presented in detail and in French. The Parties agree that the illustrations, videos or photos of the products offered for sale have no contractual value. The validity period of the product offer as well as their prices is specified on the Company's websites.

2.2 Availability of Products

Product offers are valid while stocks last from our suppliers. This product availability is normally indicated on the specific Product page. However, to the extent that the Company does not reserve stock (except in specific cases of Products indicated as pre-order on the Product sheet), placing a Product in the basket does not absolutely guarantee the availability of the Product. Product as well as its price. In the event that a product becomes unavailable after validation of the Customer's Order, the Company will inform the Customer immediately by email. The Order will be automatically canceled and the Company will reimburse the price of the Product initially ordered, as well as any sum paid under the Order. However, if the Order contains other Products than those that have become unavailable, these will be delivered to the Customer and the delivery costs will not be refunded.


3.1 Reference prices indicated on the sites

The reference price of the products offered on the site is the price recommended by the brand, the manufacturer or its official representative. Otherwise, it is a price determined based on the prices at which the product is commonly sold in a panel of brands distributing it. This price is updated as soon as the brand, the manufacturer or its official representative communicates a new recommended price for the product or as soon as the price charged within the panel of brands is modified.

3.2 Modification of prices indicated on the sites

Product prices are indicated on the product description pages. For orders destined for a member country of the European Union, they are indicated inclusive of VAT and include VAT at the rate in force in the country of delivery of the end customer. For orders to third countries (including overseas territories), they are indicated excluding tax, customs duties and possible shipping costs. The Company reserves the right to modify product prices at any time, in compliance with applicable legislation. The products ordered will be invoiced on the basis of the price in effect on the site at the time of validation of the Order.

3.3 Product prices

The prices of Products sold through the Website are indicated in EURO, including VAT (all taxes included). The taxes included correspond to the standard VAT in force in the Customer's shipping country. Apart from customers whose delivery address is located in a state of the European Union, the prices of the Products do not include import taxes or customs duties, which must be paid in addition and will be fully payable. the responsibility of the Customer, who is liable for these taxes as recipient of the Product. The prices of the Product(s) do not include the costs of packaging, shipping, transport, insurance and delivery of the Product(s) to the delivery address.

3.4 Payment of taxes

For deliveries within the European Union, the prices are clearly indicated inclusive of VAT and include VAT at the rate in force in the country of delivery indicated by the customer during the payment process (delivery address) therefore no tax is required at the time of delivery for Customers whose delivery address is in the European Union. For Customers whose delivery address is outside the European Union, the Customer is solely responsible for the declaration process and payment of import taxes upon possible customs clearance of the Product. It may be asked to pay import taxes depending on the country to which it is delivered. To the extent that this tax is not the responsibility of the Company, it cannot be required to reimburse this tax. For all products shipped outside the European Union and/or DOM-TOM, the price is calculated excluding taxes automatically on the invoice. Customs duties or other local taxes or import duties or state taxes may be payable in certain cases. The Company has no control over these rights and amounts. They will be the responsibility of the Customer and are their responsibility (declarations, payment to the competent authorities, etc.). The Company therefore invites the Customer to obtain information on these aspects from the corresponding local authorities.


4.1 Timing of payment

Payment of the entire price of the Order must be made immediately after validation of the Order. The Company may, exceptionally, grant payment in several installments, in particular taking into account the amount to be paid and the knowledge it has of the Customer concerned. However, the Company has no obligation to grant such payment terms. In the event of a special situation, the Customer may make a request by contacting the Company's Customer Service at the following address .

4.2 Payment methods

To pay for their Order, the Customer can choose between different payment methods: Payment by bank card: Only bank cards attached to a banking establishment located in France or international bank cards (Visa, MasterCard, American Express and Maestro) are accepted. The Customer guarantees the Company that he has the necessary authorizations to pay with the bank card used. He expressly acknowledges that the commitment to pay given by card is irrevocable and that the communication of his bank card number constitutes authorization to debit his account up to the total amount corresponding to the Products ordered. The amount will be debited at the time of validation of the Order. Payments by credit card are made via a secure payment platform and the information on the credit cards communicated benefits from the SSL encryption process. Payment via Paypal Payment by Paypal is no longer accepted at the moment. It is emphasized that in the event of use of this payment method, the General Conditions of Use of Paypal, which are available on their site, are added to these General Terms and Conditions. Payment by vouchers and/or promotional codes Vouchers and/or promotional codes issued by the Company can be used to pay for all or part of the Order. These vouchers and/or promotional codes are only valid once. In the event of attempted fraudulent use of vouchers and/or promotional codes, the Company may simply cancel the Order. Generally speaking, in the event of refusal of payment authorization from officially accredited organizations or in the event of non-payment of the Order, the Company reserves the right to suspend and/or cancel said Order. The Company reserves the right to suspend any of the payment methods at any time, particularly in the event that a payment service provider no longer offers the service used or in the event of a dispute with a Customer concerning a Previous order. The Company reserves the right to implement an Order verification procedure intended to ensure that no person uses the bank details of another person without their knowledge. As part of this verification, the Customer may be asked to send by email or post to the Company a copy of an identity document, proof of address as well as a copy of the bank card used for payment. . Precise information on the exact content of the information requested (to preserve the confidentiality of their data) will be communicated to the Customer in the event of verification. The order will only be validated after receipt and verification of the parts sent.


5.1 Delivery

Before validation of the Order, the Company communicates to the Customer information concerning the different delivery methods as well as their respective prices. Following the Customer's choice of delivery method, the Company communicates an estimate of the delivery time. The Company will make every effort to ensure that the Product(s) are delivered no later than the date scheduled for delivery. In the event of a difficulty, the Company undertakes to communicate quickly with the Customer to inform them and seek an appropriate solution with them. Air transport, shipping and/or delivery of the Product(s) will be fully covered by the Customer (“Delivery Costs”). These delivery costs are included in the final price invoiced to the Customer when placing the Order. However, any customs fees are not included in the price invoiced to the Customer by the Company. Depending on the terms chosen by the Customer, delivery will be made either to the address mentioned by the Customer, or where applicable, to a relay point chosen by the Customer from the list of available points. It is therefore the responsibility of the Customer to carefully check the information provided for delivery because he remains solely responsible in the event of non-delivery due to incomplete or incorrect information.

5.2 Customs clearance (for deliveries outside the EU)

Upon purchase, the Customer becomes the importer of the product purchased in his capacity as recipient of the Product. He is therefore particularly responsible for the import processes and possible customs clearance of the product with local customs offices. Depending on the price of his order, he may be asked to pay customs duties. The Customer is solely responsible for the process of declaring customs duties during customs clearance of the Product. These customs duties, which are not invoiced to the Customer by the Company, do not fall within the jurisdiction of the Company. The latter cannot therefore be held responsible for the reimbursement of these rights.

5.3. Reception

Upon receipt of the Product, the Customer undertakes to check that the Product is complete and that it is not damaged. If an anomaly is noted, the Customer must contact the Company's Customer Service within seven days following the date of receipt of the Product. Any complaint filed after the deadline may not be processed.

Article 6 – WITHDRAWAL

6.1 Principle and deadline

The Customer has the right to withdraw, without giving reason, within fourteen (14) calendar days from the date of receipt of his Order. In the event of an Order for several Products, the period starts from receipt of the last Product. If the right of withdrawal is exercised within the aforementioned period, the price of the Product(s) purchased and the shipping costs will be refunded, the return costs remaining the responsibility of the Customer.

6.2 Exclusions

In accordance with the provisions of articles L. 221-18 to L. 221-28 of the Consumer Code, this right of withdrawal cannot be exercised for the following contracts: For the supply of goods or services whose price depends on fluctuations in the financial market beyond the control of the professional and likely to occur during the withdrawal period; The supply of goods made to the consumer's specifications or clearly personalized; Supply of goods likely to deteriorate or expire quickly; Supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection; Supply of goods which, after being delivered and by their nature, are inseparably mixed with other items; The supply of alcoholic beverages whose delivery is deferred beyond thirty days and whose value agreed at the conclusion of the contract depends on fluctuations on the market beyond the control of the professional; Maintenance or repair work to be carried out urgently at the consumer's home and expressly requested by him, within the limit of spare parts and work strictly necessary to respond to the emergency; Supply of audio or video recordings or computer software when they have been unsealed by the consumer after delivery; Supply of a newspaper, periodical or magazine, except for subscription contracts for these publications; Concluded at a public auction.

6.3 Conditions for exercising the right of withdrawal

To exercise his right of withdrawal, the Customer must inform the Company of his intention to withdraw either by sending an unambiguous declaration expressing his intention to withdraw within the period of 14 days mentioned above, to the address: . The Customer has a period of 14 days from sending the notification of withdrawal to return the Product to the Company in its original packaging, the return costs being the exclusive responsibility of the Customer. The Products must be returned in their original condition and complete (packaging, accessories, instructions, etc.) to allow them to be put back on sale by the Company. In the event of receipt of opened, used, incomplete, damaged or soiled Products, the Company will not provide any reimbursement and may even, if it deems it necessary and appropriate, hold the Customer liable for depreciation of the Product. In the event of return of the Product under conditions provided for by law, these General Terms and Conditions and our return and refund policy, the Company will reimburse the totality of the sums paid by the Customer, delivery costs included, within 14 days of the notification of withdrawal, unless the Product is returned afterwards. In this case, the Company will only reimburse after receipt and verification of the condition of the returned Product. This reimbursement will be made using the same means of payment as that used by the Customer to pay for the Order, unless expressly agreed by the Customer for another means of payment. In the event of payment by gift voucher/promotional code, the Customer will be reimbursed either by sending new gift vouchers/promotional codes for an amount identical to that paid in this form.

Article 7 – GUARANTEES

7.1 Legal guarantees

The Company remains liable for defects in the conformity of the goods in accordance with the provisions of articles L.217-4 et seq. of the Consumer Code as well as for hidden defects in the item sold in accordance with articles 1641 et seq. of the Civil Code. When acting within the framework of the legal guarantee of conformity (as provided for by articles L.217-4 et seq. of the Consumer Code), the Consumer Customer: Benefits from a period of 2 years from the date of delivery to act Can choose between repair or replacement of the Product, subject to the cost conditions provided for by article L.217-9 of the Consumer Code Is exempt from providing proof of the existence of the lack of conformity during the 24 months following delivery of the good if the Product is new, and during the 6 months following delivery if the Product is sold second-hand. The Customer can also decide to act within the framework of the legal guarantee against hidden defects within the meaning of article 1641 of the Civil Code, the Customer can choose between the resolution of the sale or a reduction of the price, in accordance with the article 1644 of the Civil Code. These legal guarantees apply independently of any contractual guarantee. Reproduction of applicable texts L.217-4 Consumer Code “The seller delivers goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for defects in conformity resulting from the packaging, assembly instructions or installation when this has been his responsibility by the contract or carried out under his responsibility. » L.217-5 Consumer Code “The good complies with the contract: 1° If it is suitable for the use usually expected of a similar good and, where applicable: - if it corresponds to the description given by the seller and possesses the qualities that the latter presented to the buyer in the form of a sample or model; - if it presents the qualities that a buyer can legitimately expect having regard to the public declarations made by the seller, by the producer or by his representative, in particular in advertising or in labeling; 2° Or if it presents the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted. » L.217-9 Consumer Code “In the event of a lack of conformity, the buyer chooses between repair and replacement of the goods. However, the seller may not proceed according to the buyer's choice if this choice results in a cost that is manifestly disproportionate with regard to the other method, taking into account the value of the goods or the importance of the defect. He is then required to proceed, unless impossible, according to the method not chosen by the buyer. » L.217-12 Consumer Code “The action resulting from the lack of conformity is prescribed two years from the delivery of the good. » 1641 of the Civil Code “The seller is bound by the guarantee for hidden defects in the thing sold which make it unfit for the use for which it is intended, or which reduce this use so much that the buyer would not have it acquired, or would have given only a lower price, if he had known them. » 1648 of the Civil Code “The action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect. […] »

7.2 Manufacturer's Warranty

Certain Products on sale on the Site benefit from a contractual guarantee granted by the supplier or manufacturer of the Product, to which the Company is not directly party. The existence of this type of guarantee is mentioned, where applicable, on the specific Product page. If the Customer wishes to use this guarantee, he should notify the Company by contacting Customer Service and himself consult the terms of application of the guarantee, which are generally included in the box. regarding the Product. Please note that benefiting from the Manufacturer's Guarantee does not preclude the application of the legal provisions concerning the legal guarantee of conformity and the legal guarantee of hidden defects.


As part of the commercial relationship, the Company, the data controller, collects a certain number of mandatory personal data (including, in particular, surname, first name, delivery address, etc. which are indicated by an asterisk) which are absolutely necessary for the processing of the Order, the management of the commercial relationship, the production of statistics and compliance with the Company's legal and regulatory obligations. They are kept for 5 years from the end of the Contract. Failure by the Customer to communicate this information would result in it being impossible to process their Order. This data is intended for internal use by the Company but may be transmitted to companies which contribute to the execution of the service, including in particular those which ensure deliveries of Products or ensure payment processing. Concerning this personal data, the Customer has several rights: Right of access to personal data concerning him; Right of rectification and deletion if the personal data is inaccurate, incomplete, equivocal, out of date or if the collection, use, communication and retention of certain data is prohibited; Right to limit data processing, provided that this request is duly justified and does not prevent the Company from complying with its regulatory and legal obligations; Right to object to the processing of data (in particular in the event of processing for commercial prospecting) Right to formulate post-mortem directives concerning the conservation, erasure and communication of your personal data Right to withdraw consent to the processing certain processing operations (processing operations carried out before withdrawal of consent remain lawful. To exercise their rights, the Customer may send a request to the Company, by means of an email addressed to _ The request must mention the Customer's email address, their first and last names, postal address and must be accompanied by a copy of their double-sided identity document. A response will be sent to him within one month of receipt of the request.


Unless otherwise specifically stated on a Product page, sales of Products on the site do not result in any transfer of intellectual property on the Products sold. Brands, domain names, products, software, images, videos, texts or more generally any information subject to intellectual property rights are and remain the exclusive property of the Company or their initial owner. No transfer of intellectual property rights is made through these General Terms and Conditions.

Article 10 - FORCE MAJEURE

The Company cannot be held responsible for non-performance of its obligations hereunder in the event of the occurrence of a fortuitous event or force majeure which would prevent execution. The Company will notify the customer of the occurrence of such an event as soon as possible.


Notwithstanding any provision to the contrary stated herein, the Company cannot under any circumstances be held responsible in the event of loss or damage due to inappropriate use of the Product(s) by the Customer, including in particular a modification or alteration of the Product(s). of Product(s) not authorized by the Company.


The Company reserves the right to suspend or terminate the account of a Customer who contravenes the provisions of the General Terms and Conditions, or generally the applicable legal provisions, without prejudice to any damages that the Company may seek. Any person whose account has been suspended or closed will not be able to order subsequently or create a new account on the Site, without the prior authorization of the Company.

Article 13 – ARCHIVING – PROOF

Unless proven otherwise, the information recorded by the Company constitutes proof of all transactions. For each Order, the Order summary is sent by email to the Customer and archived on the Company's website. The archiving of communications between the Company and the Client is carried out on computerized registers which are kept for 5 years under reasonable security conditions. These registers, in which exchanges are recorded on a reliable and durable medium, are considered proof of communications, orders, payments and transactions between the Customer and the Company. They may be produced as proof of the Contract. The archiving of communications, the order, order details, as well as invoices is carried out on a reliable and durable medium so as to constitute a faithful and durable copy in accordance with the provisions of article 1360 of the civil code. This information may be produced as proof of the contract. The Customer will have access to the archived elements upon simple request to the address


If any of the stipulations of these General Conditions of Sale are void, it will be deemed unwritten, but will not result in the nullity of all of the contractual provisions. Any tolerance on the part of the Company, in the application of all or part of the commitments made within the framework of these T&Cs, whatever the frequency and duration, cannot constitute a modification of the T&Cs, nor generate a any right for the Customer.


These General Terms and Conditions are subject to French and European law. In the event of any difficulty, Customer Service is at your disposal to find an amicable solution. In the absence of a solution found directly with Customer Service, the European Commission has set up a dispute resolution platform intended to collect possible complaints from consumers following an online purchase. The platform then forwards these complaints to a competent national mediator. You can access this platform by following the following link: .