Generally, we take between 5 to 7 working days to deliver our packages to France, Belgium and Switzerland. You will receive regular emails from us with information on the progress of your order.

You have no delivery costs. If you are not present during delivery, a delivery notice will be left, and you can collect your package at the nearest post office.

Sometimes a delay is possible. Once the order has been shipped, the delivery person is solely responsible. Wait a few more days, send us a message via the section, contact us or contact your postal service. Contact our service by clicking here.

You have up to 14 days after receipt of your order to request a refund or exchange. You must wait until you have received your package before starting a refund request. Return costs are the responsibility of the customer. Refunds will be made between 7 and 14 working days, depending on the payment method used. Please contact us before making a return.

Unfortunately, please note that we can only make changes to your order if it has not yet been shipped. If you would like to change anything in your order, please contact us within 6 hours of placing your order. If the order has been shipped, we can no longer make changes to your order.

You can request to cancel your order within 6 hours after placing your order.

Browse the products you like, then click "Add to Cart" and "Checkout". Enter your shipping and billing information and wait for your order to arrive at your door.

Customs fees are covered by the Maison des Drapeaux.

No, all our prices are displayed including VAT (all taxes included). You have no additional costs when placing your order.