Refund Policy

Our policy lasts 14 days. If 14 days have passed since we received your order, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.

To make a return, you must show us a receipt or proof of purchase.

There are certain situations where only a partial refund is granted: (if applicable)

- the product which is not in its original condition, which is damaged or which has certain parts missing for reasons which are not due to an error on our part.

- any item that is returned more than 14 days after delivery.

And certain situations where no refund is granted:

- the product which was sent to the address entered by the customer, but he made a mistake when entering and therefore did not receive his order for reasons which are not due to an error of our part.

Refunds (if applicable)

Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision whether to approve or reject your refund request.

If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days. Refunds correspond to the amount of the purchase or returned items, from which we deduct the transaction fees of external payment platforms, Stripe and PayPal.

Please note that unfortunately we cannot refund you for our items once your order has been processed and dispatched.

If you change your mind but your order has already been shipped, you will need to return it to us in its original (unused) condition in order to receive a refund.

Please note that unfortunately we cannot refund our items once they have been worn or tried on. The Hamon 2014 law stipulates that certain goods which have been unsealed by the consumer after delivery are excluded from the right of withdrawal for reasons of hygiene or health protection:

Article L121-21-8

The right of withdrawal cannot be exercised for contracts:
1° The provision of services fully executed before the end of the withdrawal period and the execution of which has started after the express prior agreement of the consumer and express waiver of his right of withdrawal;
2° The supply of goods or services whose price depends on fluctuations on the financial market beyond the control of the professional and likely to occur during the withdrawal period;
3° Supply of goods made according to the consumer's specifications or clearly personalized;
4° Supply of goods likely to deteriorate or expire quickly;
5° Supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection ;

Article L121-21-8 therefore applies to all of our adhesive false nails as long as they have already been worn.

Late or missing refunds (if applicable)

If you have not yet received your refund, please check your bank account again first. Next, contact your credit card issuer, as there may be a delay before your refund is officially posted. Finally, contact your bank. There is often a processing time required before a refund is posted. If after completing all these steps, you still have not received your refund, please contact us at contact@la-maison-des-drapeaux.fr.

Exchanges (if applicable)

We will only replace an item if it is defective or damaged, for reasons which are due to an error on our part. If in this case you wish to exchange it, send us an e-mail to contact@la-maison-des-drapeaux.fr .

Please note that only new, unworn and unsoiled products are eligible for an exchange. Items must be returned in their original packaging.

Gifts

If the returned item was marked as a gift when purchased and was sent directly to you, you will receive a gift credit equal to the value of your return. Once we receive the returned item, a gift certificate will be mailed to you.

If the item was not marked as a gift when purchased, or if the gift giver preferred to receive the item first and give it to you later, we will send a refund to the gift giver and he will know that you returned the item.

Shipping

To return a product, you must send it by local post or other delivery service.

You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the return shipping costs will be deducted from this.
Depending on where you live, the time it takes to receive your exchanged product may vary.

You should consider using a shipping service that allows you to track the shipment or purchasing shipping insurance. We do not guarantee that we will receive the item you return to us.

Package returned to sender

If you notice by checking your tracking that your package could not be delivered and that it was returned to the sender, the postman was not able to identify your address and/or your mailbox or that you are not did not go to collect your parcel relay order on time.

In this case, we invite you to contact support as quickly as possible at contact@la-maison-des-drapeaux.fr , in order to provide us with correct and complete contact details.

We therefore invite you to check your messages and the tracking of your order regularly until you have received your package.

PLEASE NOTE: if you do not receive a return within seven days of “return to sender”, we will restock your order (without refund).

Fees may be requested in the event of reprocessing the order.

In the event of order cancellation, the withdrawal conditions apply. Orders not collected and returned to the sender cannot be refunded in full.

In the event that the package is returned for a reason that is attributable to you (unclaimed package, incorrect/incomplete address, etc.), you will have to pay new delivery costs before any reshipment of the package.

Please note, in the event that the package does not reach you for a reason attributable to you (unclaimed package, incorrect/incomplete address, etc.), the conditions of guaranteed delivery do not apply. You will have to pay new delivery costs before reshipping the package.